Who We Are
Gents Health Ventures LLC ("we," "us," or "our") operates the website gents.co (the “Site”). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

Shipping Costs

• Free Shipping: We offer free shipping on all orders.
  
• Delivery Area: We currently ship within the United States.

Order Processing Time

• Processing Time: Orders are processed within 1 business day, Monday to Friday.
  
• Cut-off Time: Orders placed before 10pm (GMT-5) will be processed the same day; those placed after will be processed the next business day.
  
• No Shipping Days: Orders are not processed on weekends or public holidays.

Delivery Time

• Estimated Delivery: Orders typically arrive within 2 business days after processing, depending on the destination.

Shipping Process

• Courier Services: We use reliable carriers such as DHL, and FedEx for all shipments.
  
• Tracking Information: After your order is shipped, you will receive an email and SMS with tracking details.
  

Lost or Damaged Items

• Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution. Please make sure to provide proof of the damages.
  
• Lost Orders: If your order is lost, please reach out to us immediately for assistance.
  

Contact Us

If you have questions or concerns about this Shipping Policy, please contact us:

• Email: help@gents.co
• Phone: +1 (505) 479-3103
• Address: 2125 Briscayne Blvd STE 204 - Miami, Florida 33137 - USA
• Hours: Monday to Friday between 9:00 am to 6:00 pm.